Benchmark · US

What AI actually answers about Warehouse Management Software · US

Every day we ask ChatGPT, Gemini and Perplexity the 54 questions buyers ask while choosing Warehouse Management Software · US, and store every answer whole. Over the last 30 days that is 1,785 answers naming 17 brands, with 90 days of it on file. Crateline leads the window at 31.4%, and the table below says by how much and whether the gap is larger than the bands on either side of it.

This report is public, and it is not a sample of a sales pitch — it is the same measurement a subscriber sees. None of the brands below is a Citino customer, and the page would look exactly like this if none of them ever became one.

The table

Every brand in the category, with a band on every number

Visibility is the share of the category's answers that name the brand at all. The ± is the confidence band at this sample size — with 1,785 answers it is roughly three points wide, and two brands whose bands overlap are not reliably apart. Position is the average place in the answer when the brand is named; a brand can be named rarely and named high.

The 30-day change is coloured only when it is larger than its own band. Everything else is muted grey, no arrow. This is not a styling preference. A move smaller than its error bar is not a move, and a page that colours it is lying quietly.

Warehouse Management Software · US · 54 prompts · 1,785 answers · 30 daysIllustrative
#
Brand
Visibility
Pos.
30-day
Share, with band
1
Crateline
31.4%±2.8
1.9
▲ +2.9
2
Northport WMS
24.8%±3.1
2.4
+1.1
3
Palletworks
18.2%±2.6
3.1
▼ −3.4
4
Shipmatic
14.0%±2.9
3.6
−0.8
5–8
Other brand
—
—
—
9
Tallyfold
10.3%±3.0
2.6
+1.7
≥10
Bindley Ops
8.1%±2.2
4.2
+0.3
11–17
Other brand
—
—
—
1,785 answers, 30 days, ChatGPT, Gemini and Perplexity. Bands are at the sample size shown, not a fixed percentage. Position is over n = 184 for the category. Rows without a fixture show their template variable.
54 prompts

The questions come from how buyers actually shop, not from a keyword tool

They are the questions a buyer asks an assistant while choosing in this category: shortlist questions ("best warehouse management software for a 3PL"), constraint questions (size, region, integration, price), comparison questions between named brands, and replacement questions ("alternative to X"). They are written against the buying process rather than scraped from search volume, because nobody types a twelve-word purchase question into a keyword planner.

Citations

The pages the engines actually read before they answer

When an engine names brands in this category, it is reading something. We store the citations attached to every answer and rank them by how often they appear across the 1,785 answers in the window.

Each source is tagged by what you can do about it. A ranked list of sources is interesting; a ranked list split by whether you can act on it is a work queue.

Cite only sources the engines actually returned, never our inference of what they read. Where an engine returns no citations, the answer is counted in a visible row rather than dropped from the denominator.

you own ityou can earn ityou cannot influence itIllustrative
1capterra.com/warehouse-management31%
2capterra.com/warehouse-management31%
3capterra.com/warehouse-management31%
4capterra.com/warehouse-management31%
—no sources returned24%
Share of the 1,785 answers in the window whose citations include this source. Sums past 100% — one answer cites several. No source fixture exists yet, so the comp shows the variables.
Visibility · 90 daysIllustrative
no drift in window21 Sep23 Jun
ChatGPT, Gemini and Perplexity, daily. Shaded bands are the confidence interval at each day's sample size.
90 days on file

Where a model changed under us, the chart says so on that day

Lines are visibility per brand over the window, with the band shaded behind each line rather than drawn as whiskers — at daily cadence, whiskers turn the chart into a ladder.

When the whole category moves on one day in a way no brand caused, we mark the day, name the engine, and say what it did:

No engine drift detected in this window. Detected events are labelled here permanently when they occur.

The marker is permanent. We do not re-baseline history to make the line smooth, and we do not let a category-wide shift be read as anyone's win. A chart that has never been interrupted is a chart that is not looking.

Run record

Everything needed to reproduce this page is on this page

Category
Warehouse Management Software · US
Prompt set
wms-us / v4
Set changed
24 Jun
Prompts
54
Engines
ChatGPT, Gemini and Perplexity
Cadence
Daily
Last run completed
21 Sep · 02:10 ET
Next run
22 Sep · 02:10 ET
Window shown
30 days · history on file 90 days
Answers in window
1,785
Brands with a row
17
Method
/methodology

Pin the version and the run time and this page can be checked against. A measurement you cannot reproduce is an opinion with a chart on it.

Read the full method → /methodology
Scope

Your custom prompts are yours and never surface here

Published on this page
  • The 54 index prompts for Warehouse Management Software · US and the results measured from them.
  • Per brand: visibility, confidence band, average position, sample size, 30-day change.
  • The sources the engines cited, and how often.
  • Prompt-set version, last run, cadence, days of history on file.
Never published — on this page, on any category page, in any report
  • Any custom prompt written by a customer. Custom prompts are private to the account that wrote them, are not part of the index, and never enter these numbers.
  • Any result, chart, source or citation derived from a customer's custom prompts.
  • Anything identifying a customer: who they are, which brand they claimed, which category they bought, or that this category has a subscriber at all.
  • Any customer's GA4, session or revenue data. Attribution joins inside one account and leaves it in no form, aggregated or otherwise.

A reader should not be able to tell from this page whether anyone in Warehouse Management Software · US is a customer. If they can, that is a bug, and it is the one bug on this page we treat as an incident.

Notice · The brands named here have no relationship with Citino

Every brand in this table is measured because it appears in the answers — not because it asked to be, agreed to be, or paid to be. None has endorsed Citino, reviewed this page, or supplied any of the data on it. Brand names and marks belong to their owners and are used here to report what AI assistants said, which is the whole of the relationship.

We do not sell placement in these tables and there is no paid position in them. The order is whatever the measurement produced.

Corrections. If you represent a brand on this page and something is wrong — a brand misattributed, a name spelled wrong, a merged or renamed company, a row that should not be here — write to us at /methodology#corrections. We re-check against the stored answers. If we were wrong we fix it, say on this page what changed and when, and leave the correction visible. If we were not wrong we will show you the stored answers the number came from.

A brand can also ask to be excluded from the published table. We will do it, and the page will say the table excludes a brand at its own request, because silently dropping a row would make every other number on the page wrong.

You just read the report without buying anything

That is the arrangement. The category is measured whether or not anyone in it subscribes, so the report exists first and the decision comes after it. Claiming your brand in Warehouse Management Software · US adds the parts that only work per account: your own GA4 traffic joined to the prompts that drove it, custom prompts for your segments, and experiments measured net of the category baseline.

Read the methodology →
Other categoriesHR & Payroll Software · USField Service Management · USFreight Audit Software · US