About · headcount report

Citino is built by two people.

Org chart2 nodes · 0 layers
</>Builds it
ProductParserCollectionMethod
brotherscontinuous,
not scheduled
→Sells it
CustomersSupportPricingAgents
Two boxes and one line between them. That line is the whole org design.

One builds the product. One takes it to market. They are brothers.

The one who builds it has spent about fifteen years building SaaS — mostly the unglamorous middle of it: data pipelines, multi-tenant systems, the parts that have to stay correct while the number of customers on top of them goes up. He is writing every line of Citino.

The one who takes it to market trained as a computer engineer, never worked as one, and has spent his career in go-to-market instead. He is the one customers will talk to.

The worked example across this site is warehouse management software. The brands in it are invented, deliberately: putting a real company's name beside a simulated number is a problem no design decision fixes.

The people behind Citino are not named on this site today. They will be.

Team · rosterNot illustrative
RoleBackgroundHere
Builds it~15 years building SaaSwrites every line of Citino
Sells ittrained as a computer engineer · career in go-to-marketthe one customers talk to · learning to code, building agents
Relationshipbrothers
Layers between them0
Meetings between themnone scheduled · the conversation is continuous
Advisory boardnone · see below
Delta, 30 days0 · within noise
The only table on this site with no band on it. A census of two does not need one.
Risk register · item 001

Two people is a real risk.

Two people is still two people. You should price that in rather than have us talk you out of it — so here is the runbook for the bad day, written before it happens.

2Bus factorbetter than one
still not many
Runbook · founders unavailableSeverity: yours to judge
What stops
01One illness halves the companyroadmap
02A disagreement neither side winsroadmap
03Both lose interestroadmap
What you keep
The answer archiveexportable · built by a collection that runs dailykept
API and MCP accesson Scale · reach the record from your own toolskept
The methodpublished in full · anyone can re-run the recipekept
If both of us stopped, you keep the record and the published method. The rest of this page is the other side of the ledger.
The seam

Citino has no seam.

Most software companies fail between what gets built and what gets sold. A product ships, a sales team describes it slightly differently, and within a year the roadmap serves the pitch instead of the customer. Every layer between those two jobs widens the gap.

A typical path3 layers in between
customerObjection
layer 1Account exec
layer 2Sales lead
layer 3Product manager
builderEngineering
Citino0 layers in between
customerObjection
sells itHears it
builds itFixes it
01 · in practice

A customer's objection reaches the person who can fix it the same day.

02 · in practice

A measurement decision gets tested against a real sales conversation before it ships.

The direction each is moving matters too. The one selling it trained as an engineer and is writing code again. The one building it hears the market without it passing through anyone else.

The other half

The one you will talk to.

Trained asA computer engineer.
Worked asNever one. Go-to-market instead, for his whole career.
NowSelling Citino. Learning to code. Building agents.

He does the go-to-market here: the conversations, the design partners, the support inbox. He is also moving back toward the technical side — writing code, and building agents while he sells a product that measures what AI answers say. He is on both sides of the thing Citino measures.

What that changes for you is the explanation. Asked about a number, he can say what the band is and why it changes the decision, rather than that the product has one:

“Your +1.7 sits inside a ±3.0 band. That is not a move yet, so I would not rewrite anything because of it.”

+1.7 · within band, grey, no arrow
Opinionated on purpose

Every measurement decision has a name on it.

A committee produces a default. Two people who talk every day produce a position — and a position can be argued with, which is the more useful thing to sell you.

If you think one of these is wrong, there are exactly two people to take it up with — and one of them has probably already heard the objection from a customer.

Bands are bootstrapped over prompts, not answers.

It makes every number on the site look less certain than a competitor’s. It is right, and the arithmetic for why is published. We will defend it to anyone who wants to have the argument.

A within-noise delta never sorts as a movement.

A biggest-movers list that is sometimes empty is a weekly email that sometimes has nothing in it. The alternative is ranking noise and calling it insight, which is how these tools become horoscopes.

No consumer-UI scraping, no third-party feeds.

Copilot and Google AI Overviews are missing from the product, and that is a genuine gap in coverage. A scraped number looks exactly like a measured one on a chart, and we would rather ship the gap than ship something we cannot stand behind in a year.

Nobody here is paid to make your chart look better.

Same week, same data, two Monday emails. One is written for a growth team's login target. The other is the one Citino sends — because there is no growth team here to write the first.

Weekly digest · engagement buildCounterfactual
1Tallyfold is up ▲ 1.7 this week!
2Top mover+ 2 more movers →
310.3%visibility
What a login target writes. Not a Citino screen.
Weekly digest · CitinoIllustrative
1No moves outside noise this week.
2Movers list · empty, and says so
310.3%±3.0+1.7 · within bandn = 1,785
What you get. Duller, and correct.
1
The small move, coloured greenLifts weekly logins. It is inside the band, so it is not a move.Here: grey, no arrow
2
The movers list, never emptyMakes a better Monday email. Some weeks nothing moved.Here: an empty week is reported as one
3
The band, rounded awayA cleaner number. It hides whether you can act on it.Here: every share carries its ± and n
Growth team 0 · Engagement targets 0
The only test left

A customer who knows their own category checks a claim against a stored answer — and finds it holds.

Trust

A black box needs a brand behind it. So this one is open.

What a large vendor puts here
Compliance badge
Logo wall
Analyst quote
Support organisation

Real forms of assurance — a stranger's word that the thing inside the box does what the box says. We have none of them. The slots stay empty rather than filled with grey placeholder logos.

What you can check instead · no signup01How a band is built/methodology →02When the product is allowed to alert you/methodology →03What is not sampled, and why/methodology →04What happens to your history when the parser improves/methodology →05The corrections policy — binding on public pages too/methodology →06Six categories of real measured series/benchmarks →

Publishing it is not generosity. With no brand to borrow trust from, the mechanism is the only thing we have to offer a skeptic.

Asking anyone to trust a black box run by two unnamed people would be, correctly, a very short conversation. Test the method against a market you already understand before you give us anything.

For a buyer

What two people mean
for a buyer.

What you get
Why it holds
The honest limit
Support from one of the two
You are talking to one of the two people who make it, not a queue — usually the one who sells it, with the one who built it a message away
Reply times are two people’s, not a rota’s. There is no 24/7 anything, and we will not pretend otherwise
A visible roadmap
Method changes and restatements are logged in the changelog, dated, including the ones that moved a past number
The roadmap moves at the speed of one engineer, and that is not going to be hidden
Decisions you can argue with
Every measurement choice is published with its reasoning, and it can change in a week when the argument is good
Two people who talk every day can share a blind spot, which is what the corrections policy is for
Pricing that does not need a negotiation
$79 to $599, self-serve, no demo gate — the one who sells it would rather you test it first
No custom enterprise terms, no procurement track, no security questionnaire I can answer with a certificate
A history that outlives the headcount
The archive is the asset. It exists because the collection runs daily whether anyone is watching, and it is exportable and reachable by API
The archive is only as old as the collection — for a new category, that is 5–10 business days before it says anything

The last row is the one that matters. Everything else on this list is about us. The archive is not: it accumulates every day, for every category, whether or not we are having a good month, and it is the thing you are actually buying.

What is not on this page.

No team photographthere are two people, and a stock image of four at a whiteboard is a lie told in the first three seconds.
No advisory boardnobody has advised this. When someone does, their name goes here and what they did goes next to it.
No investor logosthere are none.
No customer logos or testimonialsCitino has no customers yet, and the ten design-partner places are open precisely because that is true.
No certificationsno SOC 2, no ISO. The methodology page is what stands in that spot, and it says so on the page rather than hoping you do not look.

Every one of those is cheap to fake and most sites fake at least one. A page selling honest measurement cannot be the exception.

The ambition

Two people trying to change how brands see themselves in AI answers.

Judge it by the method,
not by the founders.

hello@citino.ai → reaches one of the two

You cannot verify us. You can verify the measurement — four checks, on a category you already know:

01
Open a benchmark pagePick a category you know well. No signup.
02
Check the bandsEvery share carries its ±, sized by the sample.
03
Check the coloursColoured deltas cleared the band. Grey ones did not.
04
Check the leaderIs it who you would have said it was?

If it holds up on a market you already understand, that is worth more than anything this page could tell you about who built it.

Read the methodology →

Ten design-partner places are open — Growth free for 90 days, at full limits, in exchange for telling us where the measurement is wrong.

Every figure on this site is illustrative and every brand shown is fictional. Nothing on this page is.