The whole product

Measuring what AI says is a loop, not a dashboard.

Six things have to happen in order, every day, for a visibility number to mean anything. Citino is those six steps wired together. The five feature pages below are the five places you look; this page is the machine they belong to.

See your category's benchmark →
The loop · runs daily

Six steps, one loop.

Every morning the same questions are asked, read, measured, explained, priced in sessions and checked against what you changed. Hover a step to stop the loop on it.

01Collect54 prompts · 3 engines02Parse4 brands marked · order 1–403Measure10.3% ±3.0 · n = 1,78504Explaintallyfold.com/3pl-billing · yours05Attribute186 sessions · 9 demo requests06Act+7.8 pts net · measuring

The loop runs whether or not you are logged in. The product is the place you read it.

01Collect02Parse03Measure04Explain05Attribute06Act
01Collect54 frozen prompts, three engines, every day.54 prompts · 3 engines
01 · Collect

Every day, the same
frozen questions.

A category is defined by its 54 prompts, written as the questions buyers actually type — "best warehouse management software for a 3PL" rather than "WMS vendors". They are asked daily against ChatGPT, Gemini and Perplexity on a fixed schedule, times in ET. Claude is available as an add-on.

The wording is then immutable. A prompt cannot be edited, only retired and replaced, because a trend line across two different questions is not a trend line. Copilot and Google AI Overviews are not sampled at all — neither has an official answer API.

Prompt schedule · Warehouse Management Software · US · 54 prompts · last run 21 Sep · 02:10 ETIllustrative
01best warehouse management software for a 3PLChatGPT · Gemini · Perplexity22 Sep · 02:10 ETfrozen
02best WMS for a multi-client 3PLChatGPT · Gemini · Perplexity22 Sep · 02:10 ETfrozen
03warehouse software with client billing portalsChatGPT · Gemini · Perplexity22 Sep · 02:10 ETfrozen
…5451 more, same scheduleChatGPT · Gemini · Perplexityfrozen
1,785 answers in 30 days in Warehouse Management Software · US. → Read the methodology
Gemini21 Sep · 02:10 ETIllustrative
Most 3PLs end up on Crateline1 or Shipmatic2. Crateline has the deeper billing module; Shipmatic is easier to roll out across sites. Northport WMS3Northport → Northport WMS · same entity is the usual third option where integrations matter more than setup time.
Tallyfold · not namedcited · softwareadvice.comcited · softwareadvice.com
02 · Parse

A brand named is not a brand matched.

Parsing an answer means deciding that "Northport" and "Northport WMS" are one company, that a brand named in a caveat is not a brand recommended, and that the third name in a list is third. Citino records the mention, the naming order, the tone of the sentence, and every URL the engine cited.

Every answer is archived raw. When the matching logic gets better it re-reads the whole archive and the history improves with it. A tool that stores only the extracted numbers can never correct a past mistake, only stop making new ones.

Every answer, stored whole and searchable. → Answers

03 · Measure

Where you stand, with a band on it.

Four numbers, scoped by segment, each printed with the sample it came from and a 95% interval. A change inside that interval is labelled within noise and does not alert. Tallyfold is up 1.7 on a band of ±3.0, which is not a result yet.

League · 6 of 17Illustrative
Crateline31.4% ±2.81.9▲ +2.9
Northport WMS24.8% ±3.12.4+1.1
Palletworks18.2% ±2.63.1▼ −3.4
Shipmatic14.0% ±2.93.6−0.8
Tallyfold10.3% ±3.02.6+1.7
Bindley Ops8.1% ±2.24.2+0.3
Metric railIllustrative
Visibility
10.3%
±3.0 · n = 1,785
Share of voice
3.9%
±1.1 · n = 1,785
Position when named
2.6
n = 184
Sentiment when named
63
n = 184
Visibility 10.3% ±3.0Share of voice 3.9% ±1.1Position when named 2.6, n = 184

Ninth of 17 brands in Warehouse Management Software · US. → Measure

Third-party
softwareadvice.com41
reddit.com/r/3PL28
capterra.com/warehouse-management
Competitor-owned
crateline.com/vs33
capterra.com/warehouse-management
capterra.com/warehouse-management
YoursIllustrative
tallyfold.com/3pl-billing12
capterra.com/warehouse-management
capterra.com/warehouse-management
04 · Explain

Why you lose, ranked by what you can change.

Visibility without a cause is a scoreboard. Citino collects every URL cited across the category's answers and ranks them by leverage: pages you own sit in front of pages you can influence, which sit in front of pages you can only watch.

The engines lean heavily on third-party comparisons, listicles and forum threads, and seeing which specific ones they cite is usually the difference between a quarter of guessing and an afternoon of work.

Cited across 1,785 answers in 30 days. → Sources

05 · Attribute

What it is worth, in sessions.

1,240AI-referred sessions · 30 days
71%matched to a prompt
29%unmatched, reported

Citino joins the answers to your own GA4 traffic and matches AI-referred sessions back to the prompts that plausibly produced them. That 29% is printed, not distributed — the honest models show you how big the residue is rather than spreading it so the pie adds to 100%.

The top prompt by value — "best warehouse management software for a 3PL" — carried 186 sessions and 9 demo requests.

Copilot and Google AI Overviews appear here, and only here, as labelled referral sources. They are not sampled. → Attribution

06 · Act

The fix, published, and measured net of the category.

You rewrite the 3PL billing page. Visibility on the affected prompts goes 21.1% → 29.5%. Over the same window the whole category rose 0.5 points without doing anything, so the net effect of your work is +7.8 points. It will not be called a win until the delta clears its band.

You
21.1% → 29.5% (+8.3)
Category baseline
+0.5
Net effect
+7.8 pts
Status
measuring · next read 5 Oct

→ Act

Illustrative · 3PL billing page rewrite
+7.8 pts netmeasuring
The structural part

Everyone in a category is measured by the same daily collection.

Three consequences
Marginal cost of the next customer in a live category$0.00
Benchmark pages open to anyone, no signup6 categories
What scales per customercustom prompts only

Citino does not run a collection per customer. It runs a collection per category, and measures every brand in it whether or not any of them is a customer. One index, every subscriber.

So the price does not rise when you add competitors to watch, and the benchmark pages can be public, because they are real measurements of brands who never signed up. A per-customer tracker cannot match this by adding a feature — it would have to change what it collects and who it collects for, which is a different company with a different cost base.

Only custom prompts scale per customer. Those are the ones nobody else can share, and they are the only line on the bill that grows.

See the loop running on your own category.

Pick a category and the six steps start on it. If it is already live, the first screen you see is the league table.

Read the methodology →